Package C · Full Network Coverage · WAN to LAN

We Intervene
Before You Notice
There's a Problem.

Everything in Managed Server, plus full LAN topology monitoring, ISP liaison, and zero-lag network tuning. When your switch drops packets or your ISP throttles, our team opens the ticket — not you.

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24/7
NOC monitoring all devices
<5ms
Target intra-LAN latency
0
ISP calls handled by your staff
All
Devices covered — routers to IoT

Package Contents

Everything from Managed Server — Plus Your Entire Network Infrastructure

Managed Store builds directly on Managed Server and adds the full network management layer. Every device in your café is monitored and maintained by our team.

🛰️
Included from B

Full Managed Server Package

ZFS file server, iSCSI game delivery, automated nightly updates, disk health monitoring, backup snapshots, remote desktop support, and Gizmo billing — all carried over.

🌐
New

Full LAN/WAN Monitoring

Every device on your network — managed switches, access points, patch panels, routers — monitored in real time. Anomalies flagged before they cause visible degradation.

📡
New

ISP Liaison & Troubleshooting

When your ISP drops packet quality or your link degrades, we detect it immediately and open the support ticket on your behalf — with technical documentation they can't ignore.

⚡
New

Zero-Lag Network Optimisation

QoS rules, traffic shaping, and VLAN segmentation configured to prioritise gaming traffic. Your stations get clean, prioritised bandwidth even during peak hours.

What's Covered in Detail

Every Layer of Your Café Network, Managed

LAN Management

Your Local Network — Tuned, Segmented, and Stable

  • Full LAN topology documentation and monitoring from day one
  • Managed switch configuration — port security, spanning tree, trunking
  • VLAN segmentation: gaming traffic isolated from POS and management
  • QoS rules prioritising iSCSI and gaming traffic over background traffic
  • Access point optimisation — channel selection, client load balancing
  • All-device support: routers, switches, hotspots, smart sockets, IoT
Zero-lag target: We configure and verify <5ms intra-LAN latency between stations and the file server. Any drift from this baseline triggers an alert.

WAN & ISP Management

Your Internet Connection — Our Responsibility, Not Yours

  • Continuous ISP link monitoring — latency, packet loss, jitter, uptime
  • Automatic incident detection and root cause classification
  • ISP ticket creation with full technical documentation on your behalf
  • Escalation management — we follow up with the ISP until resolved
  • Failover recommendations if your ISP repeatedly underperforms
When your ISP causes downtime, we open and manage the ticket — including technical evidence they cannot dismiss as a "user-side issue."

Content Pipeline

Game Updates Delivered to Every PC, Every Night, Automatically

  • ZFS file server as centralised game content repository
  • iSCSI delivery: one update to the server, synced to all PCs overnight
  • Daily patch management by our NOC — tested before deployment
  • Snapshot rollback if any patch introduces instability
  • Gizmo billing monitoring — session billing and licence pool health checked daily

Marketing & Billing

Gizmo Configured for Your Promotions — Not Just Base Pricing

  • Gizmo offer and campaign configuration — tournaments, happy hours, memberships
  • Pricing model updates applied by our team — no downtime, no mistakes
  • Marketing support: Gizmo screen messages, promotional templates
  • Session reports and revenue dashboards reviewed on request
Need to run a weekend tournament with custom pricing? Tell us on Friday — it's live by Saturday morning.

Is This Package Right for You?

Built for Venues Where the Network Is the Business

✅ Managed Store is the Right Fit If You…

  • ✓Experience regular network complaints from customers
  • ✓Spend time on the phone with your ISP when connectivity drops
  • ✓Want every device in your café covered — not just the server
  • ✓Run tournament events and need Gizmo promotions managed for you
  • ✓Have 10+ PCs and want a professionally managed infrastructure

🚀 What Changes After Week One

  • ✓No more ISP calls — our team handles all connectivity incidents
  • ✓Network performance documented, baselined, and actively maintained
  • ✓Game updates happen overnight — every station ready when you open
  • ✓Billing promotions deployed on demand, correctly, every time
  • ✓You can see what's being monitored and what we've resolved, anytime
"

We use CafePilot across two stores with over 60 PCs. Their Managed Store package keeps everything synced and stable. Network problems that used to cost us hours now get resolved before we even know about them.

NT
Nikos Tselios
Nine Ball Cafe — 2 locations, 60+ PCs

Ready to Hand Over Your Network?

Stop Managing Infrastructure.
Start Running a Great Café.

Let's assess your current network, identify every weak point, and show you exactly what Managed Store would change. Free, no commitment.

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📞 (+30) 231-231-8022