Infrastructure Packages

Four Tiers of Control.
One Team Behind All of Them.

From a hardened self-managed OS image to a fully outsourced, white-label operation — every CafePilot package is built on enterprise-grade architecture scaled precisely for gaming café environments. Pick your level of involvement. We handle the engineering.

Talk to an Engineer → (+30) 231-231-8022

Package A

🖥️ Self-Managed

Deploy Once. Own Your Stack.

A hardened, pre-configured Windows master image with all games, applications, and Gizmo POS pre-installed. Deployed via bootable USB — restore any station to a clean, identical state in under 5 minutes. No monthly fees. No vendor dependency after day one.

🎯 Best for: Tech-confident operators · Any PC count Ideal for owners who have some IT capability and want maximum autonomy and zero recurring cost.
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What's Included

  • Hardened Windows master image — games, drivers & software pre-loaded
  • Bootable USB deployment — restore any PC to factory-clean state in <5 min
  • Gizmo POS pre-installed, licenced, and configured to your pricing
  • Gaming licence management baked into the image
  • One-time fee — zero recurring cost, zero dependency post-deployment

Package B

🛰️ Managed Server

One Patch on the Server. Every PC Updated by Morning.

A leased, high-capacity ZFS file server becomes the single source of truth for all game content in your café. Our proprietary iSCSI-based distribution pipeline pushes updates to every station overnight — no staff involvement, no scheduling, no errors.

🎯 Best for: 5–30 PCs · Operators without in-house IT If your staff is spending mornings running updates instead of opening the venue — this package eliminates that entirely.
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What's Included

  • Everything from the Self-Managed Package
  • ZFS File Server leased, configured and maintained by us
  • iSCSI-based game delivery — one update to server, all PCs synced overnight
  • Daily updates handled remotely by our NOC team
  • Disk health monitoring, backup snapshots & remote desktop support
  • Gizmo billing configured to your pricing models & promotions
Powered by ZFS/iSCSI technology with proprietary CafePilot automation — enterprise-grade data integrity and instant snapshot rollbacks.

Package C

🏪 Managed Store

Full Network Coverage. We Intervene Before You Notice.

Everything in Managed Server, plus end-to-end LAN/WAN management. We monitor your routers, switches, hotspots, and ISP link in real time — identifying bottlenecks and resolving connectivity issues before a single player experiences lag or disconnection.

🎯 Best for: Venues prioritising uptime & zero-lag gameplay When your reputation depends on a flawless network and you want a team watching every device, not just the file server.
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What's Included

  • Everything from the Managed Server Package
  • Full LAN topology monitoring — switches, APs, patch panels
  • ISP link quality tracking + active troubleshooting on your behalf
  • Zero-lag network tuning — QoS, traffic shaping, VLAN config
  • All devices covered: routers, managed switches, hotspots, IoT
  • Gizmo billing marketing support & campaign configuration
Our NOC monitors your network 24/7. When your ISP drops packets, we open the ticket with them — not you.

Package D — Premium

🏆 White Label

Your Brand. Our Entire Operation Stack Behind It.

The complete CafePilot back-end — infrastructure, network, updates, security, marketing, staff training, and legal support — all running under your brand. Multi-store operators and franchise ambitions start here.

🎯 Best for: Multi-location operators · Franchise builders · Serious scale When you're operating 2+ venues or building toward a franchise model — and want 100% of your technical operations handled without touching a config file.
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What's Included

  • Everything from the Managed Store Package
  • Full WAN-to-LAN operational monitoring across all locations
  • Dedicated marketing assets, campaign templates & growth playbooks
  • Staff onboarding, training & operational documentation
  • Legal & compliance support for gaming venue operations in Greece
  • Priority SLA — fastest guaranteed response & escalation path
White Label means invisible infrastructure. Your customers see your brand. The ZFS servers, NOC monitoring, and update pipelines are all CafePilot — completely behind the scenes.

Service Level Commitments

What We Guarantee — in Writing.

Every CafePilot package comes with hard commitments on response time, quality, satisfaction, and security. This is the baseline, not the upsell.

⚡

<2 Hour Response SLA

Every support request acknowledged within 2 business hours. A real engineer picks up your case, with your specific system context already loaded, ready to act.

🔧

Performance-Tuned Deployment

We don't just install — we benchmark. Every setup is validated for sub-5ms intra-LAN latency, zero packet loss on iSCSI paths, and clean Gizmo operation before handover.

✅

100% Satisfaction or We Fix It Free

If the setup doesn't perform to spec, we return and resolve it at zero additional cost. Your operation running correctly is the only acceptable outcome.

🛡️

Proactive Security & Cheat Protection

Continuous monitoring for cheat software, unauthorized USB activity, and security vulnerabilities. Patch deployment is tested before rollout — tournament-compliant at all times.

Ready to Upgrade Your Infrastructure?

Stop Patching Symptoms.
Fix the Architecture.

A 30-minute call with our engineers will tell you exactly which package solves your specific bottlenecks — and what it costs.

Book a Free Technical Assessment → Who We Are
📞 Direct line: (+30) 231-231-8022